Contact Us

Get in touch: we read every message.

There are three ways to reach us:

Our customer service is available from Monday to Friday between 9:00 am and 5:00 pm (ET). We aim to respond to your inquiries within 24 hours.

For order questions, include your order number: it helps us help you faster. You can also check the status of a shipment yourself on our Track Your Order page.

Business Information

Auburn Row is owned and operated by Casper sale, a company based in the Netherlands, operating Auburn Row, a brand in the United States.

  • Store name: Auburn Row
  • Company name: Casper sale
  • Company number (KVK): 94159491
  • Company address: Naaldwijkstraat 23, Rotterdam, Zuid-Holland, 3061 PG, the Netherlands
  • Warehouse address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
  • Email: info@auburnrow.com
  • Phone: +31 6 24829953
  • Customer service hours: Monday to Friday, 9:00 am - 5:00 pm (ET), closed Saturday and Sunday

We aim to respond to your inquiries within 24 hours.