Terms of service
Terms of Service
Overview
This website is operated by Auburn Row, a brand of Casper sale. By visiting our site or purchasing from us, you agree to these terms.
Products and Pricing
All prices are listed in US dollars (USD). We reserve the right to modify prices, product descriptions, and availability at any time. We make every effort to display our products and colors as accurately as possible, but we cannot guarantee that your screen's display is exact. Please review each product's size guide before ordering.
Orders and Payment
The payment methods we accept are listed in our Payment Policy (https://auburnrow.com/pages/payment-policy) and are always shown at checkout before you complete your purchase. Your payment method is charged when your order is placed. We reserve the right to refuse or cancel any order, for example in cases of suspected fraud or errors in pricing or product information. If we cancel your order after payment, you will receive a full refund.
Shipping and Returns
Shipping and returns are governed by our Shipping Policy and our Returns and Refund Policy, which form part of these terms. Our Privacy Policy explains how we handle your personal information.
Accuracy of Information
You agree to provide current, complete, and accurate purchase information. We are not responsible for delivery failures caused by an incorrect address provided at checkout.
Limitation of Liability
To the fullest extent permitted by law, Auburn Row shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or our products, and our total liability shall not exceed the amount you paid for the product in question.
Governing Law
These terms are governed by the laws of the Netherlands.
Business Information
Auburn Row is owned and operated by Casper sale, a company based in the Netherlands, operating Auburn Row, a brand in the United States.
Store name: Auburn Row
Company name: Casper sale
Company number (KVK): 94159491
Company address: Naaldwijkstraat 23, Rotterdam, Zuid-Holland, 3061 PG, the Netherlands
Warehouse address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Email: info@auburnrow.com
Phone: +31 6 24829953
Customer service hours: Monday to Friday, 9:00 am - 5:00 pm (ET), closed Saturday and Sunday
We aim to respond to your inquiries within 24 hours. Questions about these terms can also be sent through our contact page: https://auburnrow.com/pages/contact