Privacy policy
Privacy Policy
This Privacy Policy describes how Auburn Row ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from auburnrow.com.
Information We Collect
When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. When you place an order, we collect your name, billing and shipping address, email address, phone number, and payment information. Payments are processed securely by our payment providers, and we never store your full card details.
How We Use Your Information
We use your information to fulfill orders (processing payment, arranging shipping, sending order and tracking confirmations), to communicate with you, to screen orders for fraud, and, in line with the preferences you have shared with us, to provide you with information about our products.
Sharing Your Information
We share your information only with service providers who help us operate our store: Shopify (our e-commerce platform), our payment processors, our fulfillment and shipping partners, and Google, which we use for advertising and conversion measurement. We do not sell your personal information. For choices regarding data sharing for advertising purposes, see the "Your Privacy Choices" page in our footer.
Cookies and Advertising
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. We also use the Google tag (Google Ads) to measure the results of our advertising and to show you relevant ads on Google and its partner sites (remarketing). These cookies may be set when you visit our site, view a product, or complete a purchase. You can opt out of personalized Google advertising at any time through Google Ads Settings, and you can block or delete cookies through your browser settings.
Your Rights
You may contact us at any time to access, correct, or delete the personal information we hold about you. Email info@auburnrow.com and we will respond within 24 hours.
Business Information
Auburn Row is owned and operated by Casper sale, a company based in the Netherlands, operating Auburn Row, a brand in the United States.
Store name: Auburn Row
Company name: Casper sale
Company number (KVK): 94159491
Company address: Naaldwijkstraat 23, Rotterdam, Zuid-Holland, 3061 PG, the Netherlands
Warehouse address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Email: info@auburnrow.com
Phone: +31 6 24829953
Customer service hours: Monday to Friday, 9:00 am - 5:00 pm (ET), closed Saturday and Sunday
We aim to respond to your inquiries within 24 hours. Questions about this policy can also be sent through our contact page: https://auburnrow.com/pages/contact